FAQ
Questions we get asked.
How working with a small Winnipeg software studio actually goes, from the first email to after launch.
Getting started
- How do I get started?
- Send a few details through the project form, or book a free 30-minute intro call. We reply within one to two business days.
- What happens after I get in touch?
- We read your request and reply by email. Then there's a 30-minute call to understand the business, followed by a written proposal with scope, timeline and price.
- How much does it cost?
- It depends on what you need. After a free 30-minute call we send a written proposal with scope, timeline and price, so you know the cost before any work starts.
- Do you only work with Winnipeg businesses?
- No. We're based in Winnipeg and take on projects from across Manitoba, including Brandon, Steinbach and Winkler, and further afield: Balancing Bru is in Zürich and Seascape serves shops in Belize.
- Where are you located?
- Our office is at 1855 Ness Ave, Unit 4, Winnipeg, MB R3J 0Y5. Call (204) 995-1430 or email kyle@jagassar.ca.
Working together
- Who will I work with?
- You talk to the people designing and writing your software, not an account manager.
- How do we see progress?
- You click through flows and screens before anything is built, then get working software in short cycles on a preview link you can share with your team.
- Will my website be fast and secure?
- Yes. Everything we build runs on fast, secure hosting with nothing for you to maintain, and we keep an eye on it after launch so problems are caught early.
- Who owns the code and data?
- You do. You own your code, content and customer data, and we build so you're never locked in.
After launch
- Do you host and look after what you build?
- Yes. We look after what we build: hosting, monitoring, backups, updates and changes as your business grows.
- Can I edit my website myself?
- Yes. We build in easy editing so you can change pages and content without a developer.
- Will I lose my Google rankings if I move from my old site?
- We redirect every old URL to its new page, so links and search results keep working. We did this for Balancing Bru's move off WordPress.
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